Returns & Exchanges
Due to the perishable nature of our fresh seafood, we are unable to accept physical returns, but we are committed to ensuring your satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a resolution.
Inspect Your Delivery
Thoroughly examine your package upon arrival to ensure all items are present and maintain the proper temperature.
Document Issues
Take clear photographs of any damaged packaging or product quality concerns to help us process your claim efficiently.
Contact Customer Support
Email our team at [email protected] or call our office within 24 hours of delivery with your order number and photos.
Receive Resolution
Our team will review your claim and provide a suitable resolution, which may include a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing